Help & support

OUR RIDES

Are your rides private?
What is included?
Where is your starting and ending point located?
What equipment should I bring on my ride?
Can we take young children on board?
Do you offer shopping sprees or kid-friendly adventures?
Do you give discounts for kids?
Is it Ok to tip my insider?
What is Slow Travel?
How can I write a review about Insiders?

OUR VEHICLES

Can we drive the vehicles ourselves?
How many people can fit per sidecar/jeep?
Can we take people with a physical inability on board?

PAYMENT & GIFT VOUCHERS

How can I pay for my booking?
What currency can I use to pay for my ride?
Can you help me with my promo code?
Are my details safe when ordering online with Insiders?
What can I do if the payment for my order has been declined?

CANCELLATION & REFUND

Can I cancel my order after I've placed it?
Can I get a refund in case of heavy rain?

TECHNICAL ISSUES

I’m having trouble accessing your website. What should I do?
What should I do if I am seeing your desktop site on my mobile device?
What can I do if I’m not receiving emails from Insiders?